1. Introduction
Welcome to BESTWEAR Ltd. These terms and conditions outline the rules and regulations for using BESTWEAR Ltd's Website, Invoice, Quotes, or those available on request.
By accessing our services and/or purchasing our products/services, you accept these terms and conditions. Do not continue to use BESTWEAR Ltd if you do not agree to all the terms and conditions stated on this page.
2. Definitions
"Company," "We," "Our," and "Us" refer to BESTWEAR Ltd.
"User," "You," and "Your" refer to the individual using our website and/or purchasing our products/services.
"Service" refers to the services provided by BESTWEAR Ltd as described on our website.
"Product" refers to the items offered for sale on our website.
3. Payment Terms
All payments must be made in full before any product is shipped or any service is provided. We accept Card payments, Bank Transfers, PDQ Machine, and Cheque.
4. No Refund Policy
All sales are final. We do not offer refunds or exchanges for any products or services once a purchase is made, except as required by law. If you have any issues with your purchase, please contact BESTWEAR Ltd within 3 working days of your purchase.
5. Acceptance of Quotes
Once a quote has been accepted, no changes can be made to the terms, pricing, or specifications unless authorized by one of the directors of BESTWEAR Ltd. In no case shall BESTWEAR Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
6. Price Adjustments
Prices quoted are based on the quantity and specifications of products/brands at the time of the quote. Any changes in quantity or product/brand may result in adjustments to the quoted price. You will be notified of any price adjustments prior to the completion of your order.
7. Yearly Inflation Costs
Prices are subject to yearly inflation costs. BESTWEAR Ltd reserves the right to adjust prices annually to reflect changes in market conditions, including inflation. You will be notified of any such adjustments in advance of your order.
8. Brokerage Disclaimer
BESTWEAR LTD operates solely as a broker and is not a supplier or manufacturer of the products offered. All products provided through BESTWEAR LTD are sourced from third-party manufacturers. By engaging with our services, you acknowledge that BESTWEAR LTD acts solely as a representative of these manufacturers and does not assume any responsibility for the quality, safety, legality, or availability of the products. Any agreements or transactions made are strictly between you and the manufacturer, and BESTWEAR LTD is not liable for any issues that may arise from such transactions.
9. Intellectual Property
All intellectual property rights of products, logos, and designs remain the property of BESTWEAR Ltd. Unauthorized reproduction or redistribution of our intellectual property is strictly prohibited.
10. Order Customization
Customization options are available on select products. Once an order is customized, it cannot be altered or cancelled. Be sure to confirm details before finalizing your order.
11. Shipping Policy
BESTWEAR Ltd ships products within specified timeframes. Shipping costs are based on the delivery location and will be calculated at checkout. BESTWEAR Ltd is not responsible for delays due to factors beyond our control, such as carrier issues or customs delays.
12. Lost or Damaged Products
BESTWEAR Ltd is not liable for any products lost or damaged during shipping. If your product is lost or damaged, please contact the shipping carrier to file a claim.
13. Customer Responsibilities
It is the customer’s responsibility to provide accurate information, including shipping address and customization details. BESTWEAR Ltd is not responsible for delays or losses resulting from incorrect information provided by the customer.
14. Privacy Policy
BESTWEAR Ltd values your privacy. We handle your personal information according to our Privacy Policy, which outlines how data is collected, stored, and used.
15. Security
BESTWEAR Ltd uses secure technology to protect transactions and personal information. However, we cannot guarantee absolute security against unauthorized access.
16. Termination of Services
BESTWEAR Ltd reserves the right to terminate any service or refuse any sale if terms are violated or if any inappropriate conduct is observed.
17. Changes to Terms and Conditions
BESTWEAR Ltd reserves the right to amend or update these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically for updates.
18. Product Liability Disclaimer
BESTWEAR Ltd shall not be held liable for any issues, damages, or losses resulting from the use of our products or services. You agree that the use of our products and services is at your sole risk and that BESTWEAR Ltd does not warrant or guarantee the performance, effectiveness, or outcomes of the products or services provided.
19. Broker Disclaimer
BESTWEAR Ltd acts as a broker for certain services and products. We are not to be held responsible for any defaults, issues, or damages caused by suppliers or manufacturers. Any claims or disputes related to the quality, performance, or delivery of such products or services should be directed to the respective supplier or manufacturer.
20. Indemnification
You agree to indemnify, defend, and hold harmless BESTWEAR Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand.
21. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
22. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.
23. Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us.
24. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Manchester, UK.
25. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to review these Terms and Conditions periodically to stay informed of any changes. Your continued use of our services following any changes to these Terms and Conditions constitutes your acceptance of those changes.
26. Complaints Procedure
If you have any complaints regarding our products or services, please follow the procedure below:
Initial Complaint: Contact us at sales@bestwear.uk within 7 days of the issue arising. Provide details of your complaint, including any relevant order numbers and descriptions of the problem.
Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
Investigation: Your complaint will be investigated by our customer service team, and we may contact you for further information if needed.
Resolution: We aim to provide a resolution within 10 working days of receiving your complaint. If additional time is required, we will keep you informed of the progress. Additional days may be added without prior notice if necessary.
Escalation: If you are not satisfied with the resolution provided, you may escalate your complaint to one of the directors of BESTWEAR Ltd by sending an email to sales@bestwear.uk. The director will review your complaint and provide a final decision.
27. Accountability and Responsibility Disclaimer
BESTWEAR Ltd is not accountable for any issues or responsible for the products once they have been shipped. We will mediate a resolution between you (the consumer) and the supplier. Our resolution will be based on the outcome of the supplier's decision. We act as a broker, not a supplier. Any issues or disputes regarding the products should be directed to the respective supplier or manufacturer. You agree that BESTWEAR Ltd is not liable for any damages, losses, or claims arising from the use of the products.
28. Unilateral Changes to Terms and Conditions
BESTWEAR Ltd reserves the right to make changes to these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically to stay informed of any changes. Your continued use of our services following any changes to these Terms and Conditions constitutes your acceptance of those changes.
29. Third-Party Links
BESTWEAR Ltd’s website or communications may contain links to third-party websites for convenience. BESTWEAR Ltd is not responsible for content or practices of third-party websites.
30. Intellectual Property
All content, including but not limited to text, graphics, logos, and images, on BESTWEAR Ltd's website and marketing materials, are the exclusive property of BESTWEAR Ltd. Reproduction or redistribution without permission is prohibited and may result in legal action.
31. Confidentiality Agreement
Any confidential information shared with BESTWEAR Ltd in the course of a transaction will be treated with strict confidentiality. However, BESTWEAR Ltd reserves the right to share necessary information with third-party vendors or suppliers involved in fulfilling your order.
32. Force Majeure
BESTWEAR Ltd shall not be held liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, war, or government restrictions.
33. Product Customisation Policy
For any customised product order, you agree to provide accurate specifications and approve proofs provided by BESTWEAR Ltd. BESTWEAR Ltd will not be liable for any errors once proofs are approved.
34. Shipping and Delivery Terms
Shipping timelines provided are estimates only. BESTWEAR Ltd is not liable for delays caused by the shipping carrier. Customers are responsible for ensuring correct delivery addresses. Any redelivery costs due to incorrect information will be billed to the customer.
35. Digital Content Usage
Any digital content (e.g., proofs, designs, mockups) provided by BESTWEAR Ltd is intended solely for the client's internal use and may not be shared publicly without prior written consent from BESTWEAR Ltd.
36. Client-Supplied Materials
For projects requiring client-supplied materials, BESTWEAR Ltd accepts no responsibility for any issues, delays, or damages resulting from defects in the supplied materials. Clients agree to bear all risks associated with such materials.
37. Customer Responsibility
You agree that it is your responsibility to provide accurate information for the creation of your products, including sizes, colours, logos, and specifications. BESTWEAR Ltd will not be responsible for any issues arising from incorrect information provided by the customer.
38. Quality Assurance
BESTWEAR Ltd maintains a high standard of quality for all products. However, due to variations in material and manufacturing, slight differences in colour and texture may occur and do not constitute grounds for refunds or exchanges.
39. Sample Policy
Samples of custom products are available upon request. Charges may apply, and these will be deducted from the final order total if the sample is approved and an order is placed.
40. International Orders
For international orders, customers are responsible for all import duties, taxes, and customs fees associated with their order. BESTWEAR Ltd will not cover any fees incurred for international shipments.
41. Promotional Use of Products
By purchasing from BESTWEAR Ltd, you grant us the right to display images of completed products in promotional materials, unless you notify us in writing that you wish to opt-out of such use.
42. Warranty Limitation
BESTWEAR Ltd provides no warranty, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, for the products and services provided.
43. Consent to Communications
By providing your contact information, you consent to receiving promotional, marketing, or other business-related communications from BESTWEAR Ltd. You may opt out at any time by following the instructions provided in such communications.
44. Dispute Resolution
Any disputes arising from or relating to these terms shall be resolved through negotiation in good faith. If unresolved, disputes will be referred to a qualified mediator in Manchester, UK, before pursuing further legal action.
45. Compliance with Laws
Customers agree to comply with all applicable laws, statutes, and regulations when using products or services from BESTWEAR Ltd.
46. Order Cancellation Policy
Orders can only be cancelled within 24 hours of placement. After this period, cancellations will incur a processing fee, as production planning or custom work may have begun.
47. Damaged Goods Policy
If products are damaged upon receipt, you must notify BESTWEAR Ltd within 3 working days. Claims submitted after this period may not be honoured. All original packaging must be kept for inspection.
48. Data Protection and Privacy
BESTWEAR Ltd is committed to safeguarding customer information. Personal information collected will only be used for fulfilling orders and will not be shared with third parties without consent, unless required by law.
49. Marketing Permissions
By placing an order, you agree to allow BESTWEAR Ltd to send periodic emails or communications. You may opt out at any time by contacting customer service or following unsubscribe instructions in the communication.
50. Intellectual Property on Custom Designs
All custom designs provided by customers remain their intellectual property; however, BESTWEAR Ltd reserves the right to refuse production if designs violate copyright laws or are deemed inappropriate.
51. Amendment Rights
BESTWEAR Ltd reserves the right to make amendments to the specifications of products or services if required by suppliers or due to regulatory changes. Customers will be notified of significant amendments.
52. Product Suitability
BESTWEAR Ltd will not be responsible for the suitability of products for any specific purpose unless previously specified and agreed upon in writing by BESTWEAR Ltd.
53. Subcontracting Rights
BESTWEAR Ltd reserves the right to subcontract any part of the production process, with quality control to ensure consistency.
54. Customer Feedback and Testimonials
BESTWEAR Ltd reserves the right to use customer feedback or testimonials for marketing purposes unless explicitly requested otherwise by the customer.
55. Pricing Errors
BESTWEAR Ltd reserves the right to correct any pricing errors on the website or promotional materials without prior notice, even after orders have been placed.
56. Return Shipping Costs
Customers are responsible for any return shipping costs associated with repairs, replacements, or any other returns, except where goods are defective.
57. Order Limits
BESTWEAR Ltd reserves the right to limit order quantities to prevent stock depletion or disruptions to service.
58. Customer Conduct
Customers are expected to engage with BESTWEAR Ltd representatives respectfully. Abusive behaviour may lead to termination of services.
59. Account Termination
BESTWEAR Ltd reserves the right to terminate customer accounts or restrict access if terms of service are breached.
60. Supplier Changes
BESTWEAR Ltd reserves the right to change suppliers without affecting product quality or specifications.
61. Use of Logos and Trademarks
Any logos, trademarks, or branding provided by customers for customisation must have proper authorisation. BESTWEAR Ltd disclaims responsibility for unauthorised use.
62. Packaging
BESTWEAR Ltd will provide standard packaging for products. Special packaging requests may incur additional charges.
63. Resale Restrictions
Customers agree not to resell BESTWEAR Ltd products without prior written consent.
64. Seasonal Price Adjustments
Prices may vary during seasonal periods due to increased demand or supplier price changes. Customers will be notified of any adjustments in advance.
65. Limited Right to Refuse Service
BESTWEAR Ltd reserves the right to refuse service at its discretion in cases of inappropriate requests, excessive complaints, or non-cooperation.
66. Custom Orders Non-Cancellable
Custom orders are non-cancellable once production has begun due to the nature of personalisation.
67. Inspection of Goods
Customers are responsible for inspecting goods upon receipt. Claims for non-conformance must be made within 7 days.
68. Financial Liability Limitation
In any dispute, BESTWEAR Ltd's financial liability shall be limited to the value of the order placed by the customer.
69. Social Media Promotion Policy
BESTWEAR Ltd may tag and feature customers’ businesses in social media posts featuring custom-made products unless the customer opts out.
70. Storage of Completed Orders
Completed orders must be collected within 7 days of notification. Storage fees may apply for delayed collections.
71. Currency Disclaimer
All prices listed are in GBP (£) and are subject to conversion fees if payments are made in other currencies.
72. Prohibition of Reverse Engineering
Customers agree not to reverse-engineer or attempt to replicate products or processes provided by BESTWEAR Ltd.
73. Account Security
Customers are responsible for the confidentiality and security of their account login information. BESTWEAR Ltd is not liable for any unauthorised access due to negligence.
74. Governing Language
These Terms and Conditions are written in English and shall govern, with translations (if provided) for convenience only.
75. Customer-Supplied Materials Disclaimer
BESTWEAR Ltd is not responsible for damages, loss, or defects in customer-supplied materials used in production.
76. Customised Product Return Policy
Customised products are non-returnable unless defective or non-compliant with approved specifications.
77. Liability for Third-Party Services
BESTWEAR Ltd is not liable for any issues arising from third-party services related to the product (e.g., shipping, installation, or customisation by other parties).
78. Lead Time Variability
Lead times provided are estimates only. BESTWEAR Ltd is not liable for delays caused by unforeseen circumstances.
79. Acceptance of Terms Updates
By continuing to use BESTWEAR Ltd’s services after any update to Terms and Conditions, you accept any changes or modifications.
80. Waiver of Breach
Failure by BESTWEAR Ltd to enforce any part of these Terms shall not be construed as a waiver of any provision or right.
81. Disclaimers for Custom Product Outcome
Custom product outcomes may vary due to material or design limitations, and BESTWEAR Ltd makes no guarantees beyond provided specifications.
82. Governing Law
These terms and conditions are governed by the laws of [Your Country/Region]. Any disputes arising from these terms shall be resolved in the jurisdiction where BESTWEAR Ltd is registered.
83. Conflict Resolution
In the event of any disputes or conflicts arising from these terms or your use of our services, we encourage you to first attempt to resolve the issue informally by contacting our customer service team. If the matter cannot be resolved informally, both parties agree to engage in mediation before pursuing arbitration or litigation. Mediation will be conducted by a neutral third party, and each party will bear its own costs. If mediation fails, any disputes shall be settled through binding arbitration in accordance with the rules of the relevant arbitration body.
84. User Account Responsibility
Users are responsible for maintaining the confidentiality of their account details, including passwords and login information. You agree to notify BESTWEAR Ltd immediately of any unauthorized use of your account or any other breach of security. BESTWEAR Ltd will not be liable for any losses or damages arising from your failure to comply with this obligation.
85. Product Availability
While we strive to keep our inventory accurate and up to date, some products may become unavailable unexpectedly. BESTWEAR Ltd will make reasonable efforts to notify you of any such unavailability and will offer alternatives when possible. If an item is out of stock, we will inform you and provide options for backorders or cancellations.
86. Environmental Policy
BESTWEAR Ltd is committed to sustainability and minimizing our environmental impact. We strive to implement eco-friendly practices in our operations and encourage our suppliers to do the same. This includes responsible sourcing, reducing waste, and promoting recyclable materials wherever possible.
87. Health and Safety Disclaimer
Users are responsible for following the manufacturer's guidelines when using our products. Some products may pose health or safety risks if used improperly. BESTWEAR Ltd disclaims any liability for injuries or damages resulting from improper use or failure to follow provided instructions.
88. Amendment Notification
BESTWEAR Ltd reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes via email or through notifications posted on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
89. Termination by Customer
Customers may terminate their relationship with BESTWEAR Ltd at any time by notifying us in writing at sales@bestwear.uk. Upon termination, any outstanding obligations must be fulfilled, and any outstanding balances must be settled.
90. Testimonials and Reviews
BESTWEAR Ltd may use customer testimonials and reviews for marketing purposes. We will ensure that these reflect the genuine opinions of our customers and will not alter their content without consent. Customers may opt-out of having their feedback used in promotional materials by contacting us directly.
91. Force Majeure Expanded
BESTWEAR Ltd shall not be liable for any failure to perform its obligations under these terms if such failure results from events or circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, pandemics, strikes, lockouts, or government restrictions.
92. Payment Security
BESTWEAR Ltd takes the security of your payment information seriously. We use industry-standard encryption and comply with all applicable Payment Card Industry Data Security Standards (PCI DSS) to protect your financial information during transactions.
93. Indemnification Clause
You agree to indemnify, defend, and hold harmless BESTWEAR Ltd and its affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising out of your breach of these terms, misuse of our products or services, or any violation of applicable laws.
94. Customer Conduct
Customers are expected to engage respectfully with BESTWEAR Ltd representatives. Inappropriate conduct, including abusive language, harassment, or threats, may result in the termination of services or account suspension.
95. Promotional Use of Products
By purchasing products from BESTWEAR Ltd, you consent to our use of images of completed products for promotional purposes. If you wish to opt-out of such use, please notify us in writing at the time of purchase.
96. Regular Review of Terms
BESTWEAR Ltd will review these terms and conditions annually to ensure their relevance and accuracy. Any updates will be communicated to users as outlined in the Amendment Notification section.
97. Accessibility of Terms
These terms and conditions are accessible at all times on our website and are included in our invoices. Users may also request a copy at any time by contacting us at sales@bestwear.uk.
98. Contact Information
Questions about the Terms of Service should be sent to us at sales@bestwear.uk